Product Return/ Refund Policy

JPW Instruments offer a full money back guarantee. We understand that each customer must be comfortable with their instrument.

Please complete the form below should you need to return any items. After submitting the form, JPW Instruments will contact you via email within 48 hours to further discuss your enquiry, or to send you instructions on how to complete the returns process. Please note, only in circumstances where items have been damaged in transit, faulty due to poor workmanship or where the wrong item(s) have been sent due to administrational errors, JPW Instruments will be liable for the return shipping costs, we still refund our customers 100% of the value of the product(s) purchased as set out by EU Law. You can also find information about returns in our Terms & Conditions page. You must contact JPW Instruments within 14 days from the day you received the product(s) otherwise returns may not be able to be processed.

Should you experience any difficulties with submitting this form, please make contact using the "contact us" link at the bottom of the page, Thank you.

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